ACPR work in the field of customer protection
The ACPR is required to participate in a wide range of monitoring, analysis and think tanks on the topic of customer protection, both at national and international level.
At the international level, the ACPR is actively involved in the discussions and coordination work conducted by the various global and European bodies in charge of protecting the banking and insurance sectors' customers. Find more information
At the national level, the ACPR leads activities in close cooperation with the following institutions:
- the Banque de France;
- the Directorate-General for Competition Policy, Consumer Affairs and Fraud Prevention;
- the French Data Protection Authority (Commission Nationale Informatique et Libertés, often referred to as CNIL);
- the French Directorate General of the Treasury;
- the Autorité des marchés financiers (the French Financial Markets Authority, or AMF), notably through the ACPR/AMF Joint Unit (see focus section below).
The ACPR maintains a regular dialog with the Paris financial centre, including:
- representative professional organisations;
- banking and insurance mediators;
- the Financial Sector Advisory Committee;
- the Commission d'examen des pratiques commerciales (the French Business Practices Review Panel) for which the ACPR provides the secretariat (find more information)
Focus on the work of the ACPR-AMF Joint Unit
Set up in 2010 in accordance with Article L. 612-47 of the French Monetary and Financial Code, the ACPR-AMF Joint Unit coordinates the supervisory tasks of the ACPR and the AMF in the area of business practices. This Unit aims to identify, as early as possible, the main risks to which customers might be exposed, and to ensure that professionals always take their customers’ interests into account.
Within the Joint Unit, the ACPR and the AMF share the findings derived from coordinated inspections and, where appropriate, recommend harmonised and convergent good business practices in the area of savings. They also alert the public to scams and unauthorised websites, which are added to a black list published on the website dedicated to informing customers in the banking, insurance and financial sectors:
The ACPR-AMF Joint Unit also carries out thematic work aimed at anticipating and monitoring changes in business practices, including:
- work on the digitalisation of the marketing practices associated with financial products;
- work on the issue of unclaimed property in relation to employee savings schemes;
- works on business practices towards elderly and vulnerable customers.
All the analysis work and actions undertaken by the Joint Unit are covered in an annual report.
Updated on: 05/23/2023 11:31