Step 1: Contact your usual interlocutor. He may be able to respond to your claim.
If not, he must tell you how to contact the complaints department. This information shall be available, in particular in the professional facilities, documentation or its website.
Step 2: Write to the complaints department, preferably via registered letter with acknowledgment of receipt or equivalent)
The ACPR recommends to professionals to:
- acknowledge receipt of your letter within ten business days after receipt;
- give you an answer within two months of the receipt of your letter, except particular cases (where appropriate you must be informed).
NB: Send the ACPR a copy of your claim for information. It is useful to be informed on the reasons of dissatisfaction and detect malpractices (see below).
If your request is rejected or refused, even partially, by the professional, the letter shall include the possible remedy and in particular the contact details of the mediator.