Questionnaire on customer protection and business practices
Instruction No. 2019-I -23 for the collection of 2020 data (2019 data)
On the 3rd of June 2019, the ACPR published Instruction No. 2019-I-23 on the Business Practices and Customer Protection Questionnaire repealing Instruction 2017-I-21. This instruction is applicable starting on the 2020 collection of 2019 data.
This survey aims to collect:
- Data on identification and activity;
- Statistical data on the business activity of institutions subject to supervision;
- Information relating to business practices and dedicated resources;
- Information relating to the internal control framework.
The entities that are required to answer this survey are listed in Article 1 of the Instruction.
Both data entry and survey submission require an accreditation to the web portal "OneGate". The OneGate user guide describes all the necessary steps.
Detailed guides designed to help fill in questionnaires and define some of the concepts included in the Bank and Insurance questionnaires can be found below. They aim to facilitate the reporting process and ensure the collection of homogeneous and consistent data.
The collection of data submitted through these new questionnaires using OneGate starts on the 1st of April 2020. Exceptionally, the reporting deadline for the financial year 2020 (2019 data) is postponed from the 30th of June to the 30th of September, given the implementation of the new reporting format.
Word document versions of the Insurance and Bank questionnaires are available below. These files are working documents the purpose of which is to help the internal preparatory work of submitting entities. The submission of the questionnaire to the ACPR shall be carried out exclusively through the “OneGate” portal.
Should you encounter technical difficulties, you may address your questions to: firstname.lastname@example.org
Other questions may be addressed to: email@example.com
Updated on: 04/01/2020 12:19