The ACPR

Address

4 Place de Budapest 
CS 92459
75436 PARIS CEDEX 09
FRANCE

Telephone switchboard

+(33) 01 49 95 40 00

Press contact

presse@acpr.banque-france.fr 

Are you a banking, insurance or banking intermediary customer looking into contacting the ACPR?

Do you have a general query about banking and insurance regulations and practices?

The Assurance Banque Épargne Infoservice (ABEIS) website provides a wide range of practical information on these topics.

Do you want to send the ACPR a copy of a complaint you filed, to bring to our attention an issue you encountered with a professional, or to ask us a question?

Reach us by mail:
Banque de France
Demande ACPR
TSA 50120
75035 PARIS CEDEX 01
FRANCE

To reach us by email, create an account on the Banque de France's online portal: Link to the Banque de France's online portal

How will we follow-up on your request?

  • Your request will be analysed. The ACPR uses the information brought to its attention by customers to identify potential bad business practices and thus guide its supervisory action. However, as our agents are bound by professional secrecy, they will not be able to share information with you about any action taken following your request.
  • The Banque de France will reply to your request within 15 days, providing you with information on the steps to follow to try and settle the dispute you brought to our attention.

Find out more:

Insurance, banking, financial investments: what can you do in the event of dissatisfaction? | ABE Infoservice

Please note:

The ACPR and the Banque de France cannot intervene in the context of disputes arising between banking and insurance undertakings and their customers, as such situation falls outside the scope of their remit.

Contact the ACPR

Email

Contact point for requests about the website

Contact point for technical issues:
2703-INTERNETACPR-UT@acpr.banque-france.fr

Contact point for desk research:
Bibli@acpr.banque-france.fr

 

Banque de France

Address:

31 rue Croix des petits champs
75049 Paris cedex 01
FRANCE

Telephone switchboard 

+(33) 01 42 92 42 92 
or
+(33) 01 64 80 20 20 (8 a.m. to 7 p.m.)

Find all Banque de France contact details on the Banque de France website

Press contact
presse@banque-france.fr

Information provided to individuals

Assurance Banque Épargne Info Service (Insurance, Banking Savings Info Service – ABEIS)

General information on banking regulations and credit, overindebtedness, payment incident files, the right to access basic banking services, insurance products, savings products and the stock exchange.
Go to the website: www.abe-infoservice.

Check the authorisation status of financial agents and financial intermediaries

The National call centre for lost and stolen cheques (Centre national d’appel des chèques perdus ou volés – CNACPV)

  • +(33) 08 92 68 32 08 (0.35 euro per minute + call rates apply)
  • Available seven days a week and twenty-four hours a day, this phone line allows chequebook holders to report the loss or theft of blank cheques to the Fichier national des chèques irréguliers (FNCI – the French National Registry of Irregular Cheques) by phone from the moment the loss or theft is noticed, including during branch closing hours and days.
     

Updated on the 27th of March 2025