News releases - protecting customers

Publication Publications de la protection de la clientèle
Summary of bilateral interviews held by the Autorité de Contrôle Prudentiel et de Résolution (ACPR) and the Autorité des Marchés Financiers (AMF) on progress made by institutions in marketing financial products to vulnerable elderly people

Most of the institutions interviewed had taken into account the vulnerability of elderly customers in the marketing of financial products, although to varying degrees. They had implemented actions to identify this vulnerability and to assist financial...

  • Published on 11/24/2023
  • FR
  • PDF (639.43 KB)
Publication Publications de la protection de la clientèle
Marketing of financial products to ageing populations: publication of an independent academic research report on customer relations and sales processes

Financed by the European Union through the Technical Support Instrument (TSI), this sociological study was carried out under the scientific direction of the University of Paris-Dauphine and Sciences Po Paris, in cooperation with the Directorate-General...

  • Published on 02/09/2023
  • EN
  • PDF (3.4 MB)