Given its missions of supervision and the expertise it develops, the ACPR participates in many works of observation, analysis and reflection regarding customer protection, both at national and international levels.
At the national level, the ACPR contributes in particular to works with the AMF within the Joint Committee (see below), the Banque de France, the Comité consultatif du secteur financier (The Financial Sector Advisory Committee), the DGCCRF (Directorate-General for Competition, Consumer Affairs and Prevention of Fraud) and the Direction générale du Trésor (General Directorate of the Treasury).
Since 2011, the ACPR has accomplished, among other things, a significant work on unclaimed life insurance contracts that has resulted in strong modifications of market practices in favour of beneficiaries of these contracts.
The ACPR-AMF Joint Committee, established under Article L. 612-47 of the French Monetary and Financial Code, is a cooperation tool between both authorities, through which they coordinate their priorities of control and share the findings from these controls, coordinate their activities of observation and offer a common entry point for the public. This entry point includes a call centre and the ABEIS website (assurance-banque-épargne info-service), created in partnership with the Banque de France.
The ACPR and the AMF also coordinate their doctrine regarding business practices on savings through the ACPR recommendations of good practice and instructions or positions from the AMF.
All works from the Joint Committee are subject to an annual report.
See Activity reports of the ACPR-AMF Joint Committee
At the international level, the ACPR is, as a national supervisory authority, party to the reflection and coordination work carried out by the European Banking Authority (EBA) and the European Insurance and Occupational Pensions Authority (EIOPA). It also takes an active part in the work of the Joint Committee of the European Supervisory Authorities, responsible for establishing rules or good practices applicable to the three financial sectors: banking, insurance and financial markets.
At the international level, the ACPR is a member of the International Association of Insurance Supervisors (IAIS) and chairs the working group on business practices. The ACPR also contributes to the work of FinCoNet, an international organisation of supervisory authorities responsible for financial consumer protection, as well as of the work of the OECD.
See more on the financial consumer protection at the international level
Updated on: 06/07/2018 15:12