Chaire ACPR régulation et risque systèmique Stress Testing Banks' Digital Capabilities: Evidence From the COVID-19 Pandemic
Banks' IT capabilities affect their ability to serve customers during the demand shock for digital banking services generated by the COVID-19 pandemic. Amid mobility restrictions, banks with better IT experience larger reductions in physical branch visits and larger increases in website traffic, implying a larger shift to digital banking. Stronger-IT banks are able to originate more PPP loans to small business borrowers, especially in areas with more severe COVID-19 outbreaks, higher internet use, and higher bank competition. Those banks also attract more deposit flows. Our findings are robust to using instrumental variables that capture exogenous variation in bank IT.
Télécharger la version PDF du document
- Publié le 10/02/2022
- PDF (374.11 Ko)
Mis à jour le : 25/03/2022 11:09